Privacy Statement

1. Introduction

Welcome to OrthoFoodie B.V.
At OrthoFoodie, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you use our app and website. By using our services, you agree to the collection and use of information in accordance with this policy.

Effective Date: August 1st, 2024

Contact Information: OrthoFoodie B.V. Email: info@orthofoodie.app

2. Information We Collect

Personal Information: When you register for and use our services, we may collect the following personal information:

Name: First and last name.
Email: Contact email address.
Health Data: Information such as height, weight, dietary preferences, and other health-related data.

Usage Data: We collect information on how you access and use our app and website, including:

Device Information: Device type, operating system, and other device-specific details.
IP Addresses: Internet Protocol (IP) addresses used to access our services.
App Usage: Details on how you interact with our app, including features used and preferences set.

Tracking Technologies and Cookies: We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

3. How We Use Your Information

We use the information we collect in various ways to enhance your experience with OrthoFoodie and to ensure we provide you with the best possible service. These uses include:

Providing and Improving Services:

Service Delivery: To provide, operate, and maintain our app and website, including personalized features and functionalities.
User Support: To provide customer support and respond to your queries and issues.

Personalization:

Customized Experience: To personalize your experience by tailoring the content and information we send or display to you, and to offer personalized recommendations and insights.
Profile Analysis: To analyze and understand how you use our services so we can improve and develop new features and services.

Communication:

Updates and Notifications: To send you administrative information, such as updates, security alerts, and support messages.
Promotional Messages: With your consent, to send you marketing and promotional communications about products, services, and offers that may interest you.

Marketing and Promotions:

Targeted Marketing: To conduct marketing activities and promotional campaigns, including analyzing the performance of those campaigns and tailoring them to your preferences.
Third-Party Promotions: With your consent, to share your information with third-party partners to promote their products and services.

Legal and Compliance:

Regulatory Requirements: To comply with legal obligations, resolve disputes, and enforce our agreements and policies.
Protection of Rights: To protect the rights, property, or safety of OrthoFoodie, our users, or others.

4. Sharing Your Information

We may share your information with third parties in certain circumstances, including:

Service Providers:

Third-Party Providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, information technology, customer service, and marketing.
Compliance with Agreements: These service providers are contractually obligated to use your information only as necessary to provide services to us and to ensure the confidentiality and security of your information.

Business Transfers:

Mergers and Acquisitions: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred or shared as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

Legal Requirements:

Compliance with Laws: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.
Protection of Rights: We may disclose your information to protect and defend the rights, property, or safety of OrthoFoodie, our users, or others.

Third-Party Integrations:

Integrated Services: If you choose to connect your OrthoFoodie account with third-party applications or services, such as fitness trackers or social media platforms, we may share your information with those third parties.
Consent-Based Sharing: We will only share your information with third-party integrations with your explicit consent and in accordance with the privacy policies of those third parties.

5. Data Security

We prioritize the security of your personal information and implement comprehensive measures to protect it. However, please note that no method of transmission over the internet or electronic storage is completely secure. We strive to use commercially acceptable means to protect your personal data, but we cannot guarantee its absolute security.

Security Measures:

Encryption: We use industry-standard encryption technologies to safeguard your data during transmission and storage.
Access Controls: We implement strict access controls to ensure that only authorized personnel have access to your personal information.
Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities.
Secure Storage: We store your data on secure servers protected by firewalls and other advanced security technologies.

Data Breach Protocols:

Incident Response: We have a comprehensive incident response plan in place to address any potential data breaches promptly and effectively.
Notification: In the event of a data breach that compromises your personal information, we will notify you and the relevant regulatory authorities in accordance with applicable laws.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

Retention Period:

User Accounts: We retain your personal information as long as your account is active or as needed to provide you with our services.
Inactive Accounts: If your account becomes inactive, we may retain your information for a reasonable period to allow you to reactivate your account without losing data.

Data Deletion Requests:

Right to Deletion: You have the right to request the deletion of your personal information at any time. We will comply with your request in accordance with applicable laws.
Process: To request the deletion of your personal data, please contact us at info@orthofoodie.app. We will process your request and inform you of the outcome.

7. Your Data Protection Rights

You have certain rights regarding your personal data, which we are committed to upholding. These rights include:

Access to Information:

Right to Access: You have the right to request access to the personal data we hold about you, including the purposes of processing and the categories of data being processed.

Correction of Information:

Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.

Deletion of Information:

Right to Erasure: You have the right to request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.

Restriction of Processing:

Right to Restrict Processing: You have the right to request the restriction of processing your personal data under certain conditions, such as when you contest the accuracy of the data.

Data Portability:

Right to Data Portability: You have the right to request the transfer of your personal data to another data controller in a structured, commonly used, and machine-readable format.

Objection to Processing:

Right to Object: You have the right to object to the processing of your personal data under certain circumstances, such as when the processing is based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision-Making and Profiling:

Right to Object to Automated Decisions: You have the right to object to decisions based solely on automated processing, including profiling, which produce legal effects or significantly affect you.

8. Children’s Privacy

We are committed to protecting the privacy of children. Our services are not intended for use by individuals under the age of 18, and we do not knowingly collect personal information from children under this age.

Age Restrictions:

Minimum Age Requirement: Users must be at least 18 years old to use our services. If you are under 18, please do not provide any personal information to us.
Parental Consent: If we learn that we have collected personal information from a child under 18 without verification of parental consent, we will delete that information promptly. If you believe we might have any information from or about a child under 18, please contact us at info@orthofoodie.app.

9. International Data Transfers

As part of our operations, we may transfer your personal information to, and store it in, countries outside of your country of residence. These countries may have different data protection laws that may not be as comprehensive as those in your country.

Transfer Mechanisms:

Adequacy Decisions: When transferring personal data to countries outside the European Economic Area (EEA), we will rely on adequacy decisions issued by the European Commission, which ensure that the receiving country provides an adequate level of data protection.
Standard Contractual Clauses: In the absence of adequacy decisions, we use standard contractual clauses approved by the European Commission to ensure adequate protection for your personal information.

Safeguards for International Transfers:

Data Protection Measures: We implement appropriate technical and organizational measures to protect your personal information when it is transferred internationally.
User Rights: You have the right to be informed about the appropriate safeguards we have put in place for international data transfers.

10. Third-Party Services

Our services may contain links to third-party websites, apps, and services. This Privacy Policy does not apply to the practices of these third parties. We encourage you to read their privacy policies to understand how they collect, use, and share your information.

Links to Other Websites:

External Links: Our app and website may contain links to external websites that are not operated by us. We have no control over the content and practices of these websites and are not responsible for their privacy policies.

Third-Party Integrations:

Integrated Services: If you choose to use third-party services that are integrated with our app, such as fitness trackers or social media platforms, those third parties may collect information about you in accordance with their own privacy policies.
Consent-Based Sharing: We will only share your information with third-party integrations with your explicit consent.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Notification of Changes:

Material Changes: If we make any material changes to this Privacy Policy, we will notify you by email or through a prominent notice on our app and website before the change becomes effective.
Continued Use of Services: Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
OrthoFoodie B.V.
Email: info@orthofoodie.app
Data Protection Officer (DPO) Contact Information: Email: dpo@orthofoodie.app